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ICTs are increasingly being seen as powerful tools for growth and development, particularly for increasing organisational efficiency and effectiveness.

This study had three goals: to determine the effects of administrative frameworks on efficient worker communication and workflow, to investigate the effects of correspondence frameworks on worker performance and efficiency, and to develop the effects of data frameworks on worker communication and workflow.

This investigation comprised a contextual investigation of configuration. The objective population consisted of 82 COs who worked as clinical officials at University Teaching Hospital, Amara. A statistical inspection technique was used to choose all of the clinical officials who will take part in the study.

However, only 70 clinical workers were given the option of completing the inquiry's instruments. The data was gathered through surveys and a meeting agenda. The gathered data was broken down using both objective and subjective methodologies.

Using form 20.0, the quantitative data was organised into frequencies and rates. The data was presented using pie charts, tables, and figures. Inferential insights were employed to create linkages between the free and ward aspects, understand how the autonomous variable affected the reliant elements, and test the hypotheses.

The open-ended were divided subjectively, organised according to the exam themes, and presented in a narrative fashion. The information from the open-ended questions was included in the quantitative data.

The key findings of the hospital investigation included the fact that the independent and dependent variables exhibited a crucially positive association.



1.1 Background Of The Study

Because of the advancement of information and communication technology, hospital management systems now use a number of technologies to assist with the services they provide. New technology advances have an impact on information management in libraries and information centres on a regular basis.

New technologies have an impact on libraries at every level. The methods through which libraries access, retrieve, store, manipulate, and distribute information to users are evolving as a result of advances in computing, communication, and mass storage technologies.

Academic libraries have been an integral component of higher education institutions from their origin, rather than an add-on or adjunct. Information and communication technology (ICT) is possibly the fastest growing sector of the global ecosystem.

The development of the industry has an impact on every facet of human life, including social, economic, cultural, religious, political, and health care (Idowu et al., 2008). As a result of the huge networking opportunities given by ICT, global health care systems have undergone significant upheaval (Feliciani, 2003; Myers and Mary, 2003).

These opportunities have made it easier to communicate health care information, bring patients and carers closer together, and provide access to the best medical equipment and knowledge to even the most remote corners of the world.

Clinical personnel make up a sizable section of the workforce in the therapeutic administrations industry's primary profit provider social event, and they are thus an important target for the ICT utilisation approach.

In the CDSR, researchers looked at how alternative nursing and clinical record systems affected therapeutic practise and social security outcomes. Urquhart et al.

(2009 define clinical nursing record systems as the record of care prepared and sent by clinical nursing professionals or other accommodating affiliations providers. Ammenwerth et al. (2008) found that automated structures required more time to manage and report assignments. According to Bosman et al.

(2003), patients' use of a raised thinking information structure (ICIS) post cardiothoracic steady framework influences clinic results. In terms of patient data selection, the accreditation procedure was longer at the time, but after confirmation, the usage of ICIS reduced the amount of time physicians had to spend documenting by 30%.

This time was dedicated to a single thought. However, there were no discernible effects of changes to clinical record systems on clinical practise or comprehension of data. The assessors spent much time debating how much time was required to document clinical attempts, which is a modest hint to the overall design.

There is some speculation about how closely ICT and execution are related favourably (Kimani, 2015; Nyakoe, 2014; Rezaei, Majid, Akbarzadeh, and Farid, 2014). According to Gutierrez (2011), the application of ICT results in greater benefit, increased client happiness, and continued value development.

Clearly, some investigations, such as Akunyili et al. (2010), uncovered inconclusive or negative consequences of ICT on focal points, yields, and offer respect.

Darryl Consulting-Actic (2005) discovered a positive relationship between data and correspondence progressions and sufficiency in several divisions in Spain, which was followed by a fall in periphery returns, illustrating how profitability updates eventually lose control.

The complementarity hypothesis states that if ICT is used in conjunction with enough full resources and cutoff points, specifically set constraints, proactive course, and creative culture, the core focuses will be dynamically large.

Different types of ICT-related profitability increases are in fact tied to the company's associated assets. Various producers emphasise the need to develop a close fit between ICT integration and comparable assets such as theory, actual structure, as well as human and dynamic assets (Bresnahan et al., 2002).

According to Rumelt (1983), when an advantage is outstanding, it cannot be replaced. Every affiliation can discover data and correspondence developments, but there aren't the points of interest and limits required to notice changes in both the genuine structure and other components.

This is when institutional prosperity results from divisions caused by new advances. According to Powell and Dent-Micallef (1997), technology just supplies unviable points of interest.

Alternatively, the use of neighbouring high grounds, with associated people and different levels resources, such as a flexible culture, ICT coordination, and the organisational structure, may help firms to obtain an advantage.

Several of the aforementioned references were to audits focusing on clinical authorities and medical carers, commonly known as doctor partners in countries other than East Africa.

To achieve hierarchical goals, it is critical that ICT play a role in and have a greater impact on the overall strengthening of clinical officials, a substantial component of the broader social insurance experts.

In light of this, the purpose of this study was to look into how ICT affects effective workflow and communication at Amara University Teaching Hospital.

1.2. Statement Of The Problem

Despite widely acknowledged benefits of ICTs for the health sector, adopting ICTs in healthcare and patient care remains difficult and changes at various stages of hospital setups (Rouleau.,2015).

Inadequate system access permissions limit ICTs' ability to improve EP. Clinical professionals are required to participate in the implementation of ICTs for patient care, such as telehealth technology, which has an impact on clinical care.

Management is responsible for facilitating staff training in ICT systems so that they can gain the essential competence and knowledge of the systems (Nyakoe, 2014).

According to the study, ICTs are critical to the efficiency and effectiveness of healthcare services at the state and national levels, influencing the performance of health professionals as a result of healthcare devolution in Nigeria.

You may have noticed that the adoption of ICT in Nigeria's social insurance business is still in its early stages. It does, however, have tremendous development potential (Kilwake &Ogao, 2012).

As a result, a thorough study is required to expand ICT's capability in the human services sector, particularly with regard to tending to the general execution and efficacy of medical services officials.

This study sought to fill this void by investigating the effects of ICT on representative execution and efficiency at Amara University Teaching Hospital.

Numerous studies on the effects of ICT on performance are still available in the literature (Kimani, 2015; Nyakoe, 2014; Rezaei, Majid, Akbarzadeh, & Farid, 2014; Allameh& Barden, 2011).

The majority of them, however, have their own constraints, such as geographical inclusion, method, and examination setting.

This investigation intended to fill these gaps by investigating the effects of ICT on worker performance in the wellness sector, specifically with special reference to Anambra state in Nigeria and the University Teaching Hospital, Amara.

1.3. Purpose Of Study

The purpose of this investigation was to determine the effects of ICT use on effective communication and workflow.


The following goals guided the research:

To assess the effects of the board frameworks' use of ICT on worker communication and workflow.
To investigate the effects of using correspondence frameworks on successful communication and workflow.
To determine the effects of using data frameworks on representative execution and

1.5. Research Questions

What are the effects of using executive frameworks on employee communication and workflow?
What are the effects of using correspondence frameworks on worker performance and efficiency?
What effects do data frameworks have on successful communication and workflow?

Hypotheses (1.6)

The following theories were considered for support or distortion:

H1: Management systems have a significant positive impact on employee execution and efficiency.

H2: Communication systems have a substantial impact on worker performance and efficiency.

H3: Information systems have a favourable impact on representational performance and efficiency.

1.7. Scope and Limitations Of Study

The research project was limited to the research issue, and the scientist analysed the Independent Variable (Information and Communication Technologies) and Dependent Variables (Worker Performance and Productivity) using an organised survey.

Rather than managing communication and other frameworks, the scientist focused on ICT frameworks that aid in data collection, storage, preparation, and exchange, specifically the board frameworks, correspondence frameworks, and data frameworks used in medical clinics and how they affect workflow and effective communication.

Clinical personnel that participated in the study as responders had difficulty due to their hectic schedules and restricted availability. The analyst additionally needed to design excellent techniques with them prior to the day of data gathering.

1.8 Significance Of The Study

Clinical employees are one of the main professional organisation groups in the medical services sector, making them an important target for ICT adoption (Rouleau, Gagnon, and Cote, 2015).

Organisations must be familiar with IT tools and services in order to acquire a distinguishing advantage and improve the administration of services to their clients.

As deteriorating social insurance becomes the demand of the day, moving towards development, and global plan of medical care conversations unfold in Nigerian and global contexts, there is a need to consider the expansion of ICT use in human services. This has a lot of advantages and disadvantages. also.

Numerous research on this topic have been conducted in a range of economies, including the health sector, but very few have concentrated on ICT and medical services in Nigeria.

As a result, additional effort is required to solve the issues that data innovation use in Nigerian organisations encounters (Kamiti, 2015), notably how ICT influences the supply of administrative services in healthcare in accordance with specialists' presentation and efficacy.

In accordance with this, the study on the impact of ICT on worker workflow and communication at the Amara University Teaching Hospital was upheld.

1.8. Definition Of Operational Terms

Employee Performance: This is the accomplishment of a representative of a certain company.

project evaluated against current known gauges of precision, completion (the anticipated exertion and enthusiasm of both administrators and employees in prosperity and security programmes), expense, and speed (Ratna&Kaur,2016).

Information and communication technology (ICT): These are deliberately selected technologies.

Technological advancements that facilitate the electronic capture, stockpiling, preparation, and exchange of data in order to improve wellness, forecast sickness and malady, and manage chronic affliction (Rouleau, Gagnon, and Cote, 2015).

Davis (1989) defines perceived usefulness (PU) as “how much an individual will be useful.”

They were persuaded that utilising a specific structure would better their movement execution.

Productivity refers to the quality and safety of patient care as well as the amount of time spent on the job.

The usage of ICT in healthcare practises has increased efficiency.

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