DESIGN AND IMPLEMENTATION OF COMPUTERIZED HOTEL FRONT OFFICE MANAGEMENT INFORMATION SYSTEM
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DESIGN AND IMPLEMENTATION OF COMPUTERIZED HOTEL FRONT OFFICE MANAGEMENT INFORMATION SYSTEM
Chapter 1: Design and Implementation of a Computerised Hotel Front Office Management Information System – Introduction
The hotel front office management information system serves as the property’s control centre, and employees at the supervisory level and above must be adequately trained and motivated in order to meet business objectives such as high yield, high occupancy rates, and, most importantly, top-notch service.
Hotel general managers must address the challenges of day-to-day operations while developing strong future planning and controlling skills.
The technical advantages available to today’s hotel management, as well as the problems of living, teaching, scheduling, and enabling employees to produce high-quality results.
The government owns the highest-quality hotel in Nigeria, while smaller hotels operated by individuals do not adhere to hotel operating standards. This is because the primary motivation for opening a hotel is to maximise profits.
They do not consider their customer’s welfare and condition. As a result of poor management and time-wasting in the flow of information within and outside the hotel environment, many guests are dissatisfied with their stay.
Using zodiac hotel lighting, we examined the impact of computerising the hotel front office management information system of our properties.
Zodiac Hotel Ltd is a well-known hotel in Enugu and a private limited corporation. It is located at 5/7 Rangers Avenue in Enugu.
It was founded in 1979 by the late honourable Mr.P.N. Okeke. The administration of the Zodiac Hotel is as follows:
Executive director, board of directors, managing director, heads of departments/supervisors, and employees.
The firm is made up of the following departments: administration, account, reception, cash office, business centre telephone exchange, restaurant, bar, housekeeping, laundry, gardeners, receptionists, waiters, shop, driver, kitchen, vehicle hire and security.
1.1 Statement of Problem
The current system of hotel front office management information system in Nigeria has many issues, which are listed below.
Speed of operation:
The speed of operation is a measure of the time it takes for workers to complete a procedure. Because the current system is run manually, it is common for workers to take an hour to check in a guest, issue receipts, and check out a guest.
ACCURACY
In terms of accuracy, the system is relatively slow, and because it relies on human labour, it is prone to human errors and omissions. For example, most receipts issued are inaccurate.
The bills prepared are sometimes overcharged or undercharged, which can be embarrassing for both the guests and management. Overcharging or undercharging could be caused by the receptionist’s carelessness or inefficiency on the part of the account division.
DOCUMENTAL INTEGRITY
This is regarded in terms of the safety and invalidity of the records in the document files used to generate the report. In terms of safety, the system’s nature (manual) makes it susceptible to left, fire, or unintentional destruction. This makes the system hazardous since the time required to replace lost data or files is extremely significant.
COST:
This is the hotel’s biggest problem. Running the hotel manually results in significant financial losses.
TIME:
According to the current operating system, time is used in the hotel’s operation and information management processes.
This write-up is based on these issues, as well as many others that were not stated above due to constraints.
1.2 PURPOSE OF STUDY
This study is intended to assist the hotel front office in properly managing the flow and usage of information within the hotel operation. This study also attempts to provide an in-depth look at the simplest and most effective ways to grow and enhance the country’s hotel business.
Finally, the study will assist new hotel investors in making the appropriate selection and taking the necessary procedures to open a hotel.
1.3 Aims and Objectives of the Study
The study’s aims are as follows.
To give better service to all customers, whether permanent, temporary, or casual, who come to lodge or stay at the hotel.
To create a system in which information and output reports are created considerably faster, more correctly, and in greater depth for hotel management and guests.
Keep records that are concise, integrated, and up to date.
1.4 Scope of the Study
The purpose of this study is to determine how successful computerization of a hotel front office management information system will be in improving the operation of small hotels. However, among the various departments that comprise the hotel. This study project is restricted to only one section: reception (front office).
1.5 LIMITATION.
The researcher faced the following obstacles, which hindered his efforts in generating a full package required in the hotel industry.
TIME: This project has a semester time constraint. It would have been preferable for a longer length of time to build a package for the hotel.
The management of the Zodiac Hotel Ltd had access to some crucial information for security reasons.
1.6 Assumption.
Due to insufficient knowledge, I made the following assumptions:
The records containing information on the guest have not been computerised.
The folks that will utilise the app are computer literate.
1.7 Definition of Terms
GUEST: This guest is used in the contest of the work refers to individuals, corporations, or corporate bodies who spend some time in the hotel, either as permanent, temporary, or casual guest.
RECEIPTS: This is a piece of paper that gives a description of the guest’s expenses and the amount paid for a service, as well as the guest’s name and address.
The SYSTEM FILE includes the guest’s name, company name and address, state, country, nationality, profession, and preferred payment method.
MENU FILE: This is a transaction file for the new system. It includes food descriptions, product prices, and menu codes.
REST FILE: This is also a transaction file that contains information bills, about restaurant bills, hotel price reference numbers, dates, and so on.
Organisation of the Work
The first chapter of this project outlines what the project is about. This chapter discusses the project’s goals and objectives, as well as the problem statement, the significance of the study, the study’s limits, and other information.
The second chapter provides a comprehensive analysis of the literature for this project and provides appropriate information on the hotel and its activities. More light is shed on the project.
Chapter three focuses on the existing system and its objectivities. The input, process, and outcome analysis are all indicated. This chapter also discusses the difficulties with the existing system.
Chapter 4 describes the design of the new system. The necessary software and hardware requirements for implementing a new system are listed below. The input and output specifications, as well as their design file system, are shown below, together with a programme flow chart.
Chapter five describes how the programme was built, tested, and deemed to be suitable for the new system.
The sixth chapter focuses on documentation.
Chapter seven describes the study’s findings. The project is recommended for a variety of fields.
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