CHAPTER ONE INTRODUCTION
This chapter begins with a background of the study. It continues with the problem statement, research objectives and research questions. The section then continues with the significance of the study, literature review, methodology, scope, limitation of the study and the chapter outline.
Background of the Study
History records that the transport system has exerted a profound effect on the development of travel from ancient times (Kaul, 1985). For example, in Roman Times, Pompeii and Herculaneum were popular retreats for the citizens of Rome escaping the capital's summer heat (Theobald, 1994). The movement of these early travelers from origin to destination was made possible by well-engineered road systems, organised road transport based on horse and cart teams, organised sea travel in the Mediterranean and a hospitality sector. In more recent times the development of the steam train followed later by the car and the plane has added to humanities' ability to undertake travel to even the remotest corner of the globe.
The airline industry plays an important role in the global economy. It is a vital component of the travel and tourism industry and remains essential to the conduct of international business (Tiernan et al., 2008). The airline industry is known to be the major catalyst for the socio-economic development of emerging economies such as ours (Ghana), (GACL, 2012). Air transport allows for personal mobility and for the speedy movement of goods. It is a large global industry that carries millions of passengers a year. The air transport industry in Africa also shows a strong growth of 11.4% which has been sustained since 2007 (GACL, 2012).
Air transport has many benefits for any country and Ghana is no exception. The industry provides employment for people, generate revenue for governments and reduce the pressure on other means of transport such as road, rail and water. According to Hoyle (1988), airline transport is important in the local transport industry where road, rail and water transports are poor in most parts of Ghana.
The bad nature of road network coupled with the bad nature of roads in Ghana make travelling by road challenging. Because of the bad road network, and the bad roads there are always heavy traffic in major parts of the cities. This has made travelling by road through intercity very stressful and hectic, because a journey that could have taken you some few hours can take you the whole day. Ghana also has a poor railway system. Most of the railways are in bad shape and there are also few trains. This does not make the rail system a major option for travelling. Travelling by water in Ghana is also poor. These challenges in the various forms of transport in Ghana makes intercity air transport an important mode of travelling.
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