TECHNIQUES OF IMPROVING COMMUNITY BANKING SERVICES IN NIGERIA
TECHNIQUES FOR IMPROVING COMMUNITY BANKING SERVICES IN NIGERIA
Community banks were founded in Nigeria to aid in the resolution of the country's rural development crisis, which has existed since the end of World War II.
A community bank is a self-sustaining financial institution that is owned and controlled by a community or a group of communities for the purpose of providing credit deposit, banking, and other financial services to its members.
The research work's objectives thus included the speed with which financial and banking services and other facilities were provided to underserved communities, the rapid development of productive activities in rural areas,
and the promotion of the emergence of an effective integrated national financial system that responds to the needs of the entire economy from the individual and grassroots community level through the level of local government.
The study also explored the issues that these banks encountered while carrying out their tasks, as well as ideas for potential solutions.
1.1 BACKGROUND OF THE STUDY
In its 1990 budget statement, Nigeria's federal government resolved to establish community banks in order to bolster its grassroots economic development activities.
A community bank is a self-sustaining financial institution owned and managed by a community or a group of communities for the purpose of providing credit, deposit banking,
and other services to its members based primarily on their self-recognition and credit worthiness. This is in stark contrast to the orthodox banks' near-complete reliance on viable and negotiable collaterals as the basis for loans.
It is intended to ensure that a community or group of communities can establish a community bank for the purpose of promoting rural development through the provision of finance and banking services, improving the economic status of small-scale producers in both rural and urban areas,
and enhancing the rapid development of productive activities, particularly in rural areas, in order to support desirable and sustainable rural economic growth in Nigeria.
A bank licenced under the community bank decree must take numerous types of deposits from individuals, including savings and time deposits. Receiving or collecting money or proceeds of banking instruments on behalf of its customers,
providing ancillary banking services to its customers, maintaining and operating various types of accounts with other banks, and performing such none banking functions as may promote grassroots development within the bank's geographical areas,
and also operating equipment leasing facilities designed to ensure access of its customers to form inputs purchased on a consignment basis for group of customers
Community banks in Nigeria's banking system stretch back to 1990, when the president, commander-in-chief of the armed forces, General Ibrahim Babangida, presented his budget speech. Since then,
each state in the federation has had at least twenty (20) community banks. There are four in the federal capital Territory. These banks can be found throughout the country.
A national board for community banks is established to oversee community bank monitoring, promotion, development, and general oversight. As a result, the banks are overseen by the National Board for Community Banks (NBCB) and the Central Banks of Nigeria.
As we enter the twenty-first century, community banks around the world recognise that only those who restructure their whole service delivery systems and operations will be able to survive and grow in the new millennium. Because of the pressures of globalisation, consolidation, delegating, and fast changing technology, this is the case.
Community banks are utilising information technology (IT) to properly position themselves for competitiveness and to be one of the organisations to be reckoned with in the twenty-first century.
They have not only begun to ensure that their PC per capital use is one for each employee, but they have also begun to connect PCs to establish local and wide area networks.
Many community banks have established a modern computer interconnectivity backbone that will allow them to accomplish data and multimedia community across intranets, extranets, and the entire world via the Internet. They also recognise the importance of achieving not only management/staff-wide computer literacy,
but also information literacy, or the ability to discover, analyse, store, and utilise information. All employees and management in modern community banks must be able to search and acquire data from a variety of sources, examine it, select the relevant ones, and organise it in order to make decisions based on the organised data.
Future community banks recognise that banking will entail more electronic manipulation and shuffling of bits-based money and other banking transactions rather than paper.
1.2 STATEMENT OF THE problems
The reality that rural areas are underdeveloped in comparison to urban areas is accurate, as is the fact that these rural populations have untapped material and financial resources.
The primary issue is thus how to harness these copious resources for rural development through the strengthening of banking services based on staff, having in mind that these resources are minutely possessed by the great majority of rural inhabitants.
As the primary driver of the nation's economic life, the banking sector is viewed as the most viable sector for making this ambition a reality. However, given the Nigerian situation, particularly the Enugu Metropolis with its vast area of land and low income base, the task before the community bank is quite enormous,
with the problem of ignorance and illiteracy of the majority of people with whom the banks deal, as well as the problem of infrastructural facilities such as good roads, water, electricity, office equipment, and residential accommodation for bank staff who work in these rural areas.
The most delicate of these issues, however, is the lack of banking habits among rural people, who continue to employ ancient traditional methods of saving mobilisation,
such as the daily saves technique or the “ISUSU” of social meetings. How can the bank reduce rural residents' fear of the bank and encourage them to use the services it offers to improve their well-being?
Among the issues are the following:
1. The impact of these banks on national economic development.
2. The neighbourhood bank's lack of modern equipment.
3. The Ohha Community Bank's service level and quality are both poor.
4. It is difficult to determine the level of service discrimination in the banking industry.
5. Contribution to the growth of small-scale industries in Enugu Metropolis.
6. It is also difficult to determine the extent to which urban economic development challenges can be alleviated.
1.3 OBJECTIVE OF THE STUDY
The purpose of this research is to examine ways for improving banking services at Ohha Community Bank. These goals are as follows:
1. Determine the impact of community banks on national economic developments.
2. Determine the extent to which a lack of contemporary equipment affects banking services.
3. Determine the extent to which Ohha Community Bank is impacted by poor service quality.
4. Determine the extent to which discrimination impacts banking services at Ohha Community Bank.
5. To ascertain the extent to which Ohha Community Bank contributes to small-scale companies in Enugu Metropolis.
6. Determine the extent to which these trends have an impact on urban economic development issues.
1.4 SCOPE OF THE STUDY
This study project was chosen with the purpose of analysing ways for improving banking services, with a specific focus on Ohha Community Bank in Enugu. This is to determine how the bank has been able to improve the economic position of the people in the area.
The focus of the examination will be on this bank's contribution to the expansion of small-scale industries. The research entails obtaining from the bank the relevant information and requirements that will aid in achieving client satisfaction.
1.5 RESEARCH QUESTION
The following research questions have been developed for examination:
1. How has the introduction of community banks in Nigeria, particularly the Ohha Community Bank, influenced national economic development?
2. How does the lack of modern equipment influence banking at Ohha Community Bank?
3. To what extent does bad service impair Ohha Community Bank's banking services?
4. To what extent does service discrimination harm Ohha Community Bank?
5. How important are contributions to the growth of small-scale industries in Enugu Metropolis?
6. To what extent do these services impact urban economic development issues?
1.6 THE SIGNIFICANCE OF THE STUDY
This research will be extremely beneficial to the government, particularly the rural development authority, as it would allow them to assess their effectiveness in rural banking development.
It would also be extremely beneficial to community banks to assess their performance in the area of customer service and improve in areas of poor performance. As a result, it will be useful to the entire population. It will also be extremely useful to those conducting study on similar themes.
This study is extremely valuable to the economy as a whole since rural economic development entails bringing these social amenities from metropolitan areas to rural areas. This will limit the regular movement of rural residents to metropolitan regions.
The restriction on movement will result in vast agricultural and industrial production, the promotion of rural financial and banking services, and the emergence of an effective and integrated national financial system that meets the needs of the entire economy.
1.7 DEFINITIONS OF TERMS
A banker was defined in the bills of exchange act of 1882 as a body of persons, whether incorporated or not, who carry on the business of banking and have duly made a return to the commissioner of inland revenue, as well as any savings bank certified under the Acts relating to savings banks and any post office savings bank.
THE COMMUNITY BANKS
A community bank is a financial institution that was founded to meet the saving and credit needs of small-scale producers across the country.
SERVICES OFFERED BY BANKS
Bank service is considered a professional service. Marketing encompasses all organised activities and programmes by professional services designed to retain current customers and attract new ones by sensing,
serving, and satisfying their needs through the delivery of appropriate paid services in accordance with creditable professional goals and norms.
This is a method of artistic execution, the portion of artistic effort that can be reduced to formula, mechanical talent in art, or artistic theory.