Project Materials




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1.0 General Introduction

1.1 Background Of The Study

Any organisation that aspires to succeed in reaching its goals and objectives must maintain a good working environment. This is due to the intrinsic and extrinsic factors. The intrinsic factor is the incentives attached to one’s job that influence the secretary within the job, and this includes achievement, recognition,

the work itself, responsibility promotion, and the possibility for personal growth, whereas the extrinsic factor is the environmental condition attached to one’s work element that contributes or motivates the secretary, such as interpersonal relationships with colleagues and subordinates.

Management recognises that certain fundamental needs must be met in order for employees to function at their best. Workers look for organisations, firms, companies, and institutions that offer jobs that provide satisfaction and a sense of accomplishment.

It is against this backdrop that the researchers intend to carry out this research work in order to help employees improve their working conditions in order to get the most out of their employees.

Secretaries are required in many types of offices, including advertising and public education, law and medical, manufacturing and industry, publishing and schools, insurance and banking, and so on. They also work for politicians, writers, and judges.

It is an undeniable fact that the secretary is the backbone of every organisation; numerous accomplishments have been made by workforce management, and the secretary is no exception.

Secretary is derived from the latin word’secretaries,’ which means something known to one or few people and kept secret or hidden from the view or knowledge of others; in other words, a secretary is a secret keeper.

He or she is a person who works in an office, dealing with letters and phone calls, typing, keeping records, and organising meetings with individuals. He or she cannot be efficient and effective if he or she is working in terrible conditions.

1.2 Statement of the Problem

This research work focuses on the effect of working conditions on worker productivity. The working conditions of any organisation play an important role on the workers because an organization’s productivity is largely dependent on them. A lack of good working conditions in terms of intrinsic and extrinsic factors leads to a significant decline in productivity.

It has been noted that many organisations have yet to recognise the value of decent working conditions, which has a significant impact on their employees. It is this realisation that inspired the researchers to conduct this study.

1.3 Purpose of The Study

The overall goal of this research is to determine the impact of working conditions on secretarial productivity in an organisation. However, the precise goals are as follows:

Determine the impact of working conditions on the productivity of the company.

Determine the impact of a good working environment on the secretary’s performance.

Examine the standard of working conditions for secretaries.

Determine the impact of working conditions on measures for improving working conditions for secretaries.

1.4 Research Questions

In order to provide solutions to the challenges under consideration, the following questions are posed:

What is the impact of working conditions on firm productivity?

What effects does a good working environment have on the secretary’s performance?

In what ways do organisations ensure that their secretaries have a comfortable working environment?

How may secretaries’ working conditions be improved?

1.5 Significance of the Research

This research will benefit several groups of individuals.

Employers of Secretaries: It is intended that this study would be useful to employers by providing insight into an ideal working environment required for increased productivity.

Secretaries: This study will aid practising secretaries by revealing the essence of ideal working conditions, allowing them to function at their best.

Office Technology and Management Studies: This article will also help office technology and management students prepare for their own research projects.

Future Researchers: Future researchers are expected to use the findings as data for future project work.

1.6 Scope and Delimitation of the study

The research will be conducted at four selected organisations within Kaduna metropolitan, based on their size and popularity:

Federal Radio Corporation of Nigeria, Kaduna Nigeria Telecommunication Limited National Board for Technical Education Kaduna Refinery and Petrochemical Company

A study of this sort is expected to include numerous topics in the secretarial sector, however for the sake of this study, focus will be given exclusively on the following:

A secretarial assistant
Secretary’s role in an organisation
The significance of a secretary
The definition of working conditions
The role of organisations in improving working conditions
Factors that increase the productivity of a secretary
The influence of working conditions on secretary productivity
Term Definitions
Productivity refers to the ability to create or be fruitful.

Adequate: Satisfactory or sufficient specifications

Condition: Something that must occur in order for something to exist.

Extrinsic: The external environment associated with one’s task.

haphazardly: without planning or order

Intrinsic: The motivation associated with one’s job.

Work or achievement performance

Organisation: A structured body, group of people, or system.

Secretary: An executive’s assistant who assists with letters and routine office chores.

Validity is the state of being legal.

Employees of the working class

Promotion: The act of being assigned to a higher position or level.

Executive: A person or group with administrative or managerial power in a business or commercial organisation.

Data: Certain known facts from which inferences can be derived.

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