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BUSINESS ADMINISTRATION

DIFFICULTIES IN PROVIDING QUALITY SERVICE TO THE SOCIETY IN THE TRANSPORT SECTOR

DIFFICULTIES IN PROVIDING SERVICE TO THE SOCIETY IN THE TRANSPORT

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FIRST PART

INTRODUCTION

1.1 Background of the Research

Especially in densely populated urban areas, the most efficient method for transferring people is provided by the transportation industry, and specifically by road transport. In addition to its users’ well-being, public transportation is crucial to the productivity of cities, which has a impact on national economies (World Bank, 2001; Lyndon and Todd, 2006).

Increasing the quality of public transportation services to fulfill the ever-increasing requirements and expectations of passengers has been a top priority for urban transport planners around the globe. A survey of the international literature on public transport quality indicates that service quality reflects passenger impression of the quality of public transportation service (Mfinanga, D. and Ochieng 2006).

Due to the continuing growth of urban population, the ownership of private vehicles, traffic congestion, and the fragility of public transportation systems, urban transport systems in large emerging cities face significant issues. When the urban transport system encounters significant difficulties, households, businesses, and the urban population as a whole are affected. may become a constraint on economic growth, social development, and social inclusion, combined with significant negative health and environmental repercussions (The World Bank, 2011).

Lagos state is one of the greatest economies in all of Africa, with an estimated urban population of 9 million (2006 Census) and an annual population growth rate of over 4%. Lagos state has not spared the effects of inadequate public transport systems, which include inefficiency, low quality of service, and lack of safety for commuters (JICA, 2008).

As in many cities in developing nations, the majority of Lagos state’s urban public transit is by road, making the bus services industry a crucial role in the supply of passenger transportation. Approximately 63 percent of the city’s population is being served by more than 10,000 commuter buses in Lagos state. Up to sixty percent of all trips made in the city are on buses (SUMATRA, 2012).

Access to affordable and high-quality public transport services is crucial for the urban population of Lagos state, which leads to economic, social, and physical isolation, particularly among low-income communities on the city’s outskirts with inadequate access to public transport and other basic urban facilities located in the Central iness District (CBD) (Nkurunziza et al, 2012).

In 1993, the eral Government of Nigeria (FGN) developed al Policy (NTP) with the objective of promoting sustainability in the transport sector. Despite the fact that the NTP should guide decision-making in the transportation business, the policy is observed to have minimal impact. Despite the policy, Nigeria’s transport infrastructure is deteriorating at a rate of N800 billion , or 5.41 percent per year, and service quality is declining. Based on the analysis, it is clear that despite the eral Government of Nigeria’s (FGN) massive expenditure in the transport sub-sector of the economy, the introduction of an elaborate al Policy, and the formulation of strategies for implementing the policy in 1993 and 2002, respectively, all of which were intended to promote viable and sustainable transportation, the system remains sluggish and unsustainable.

1.2 Description of the Problem

The Nigerian transport systems provide mobility, accessibility, and other benefits, such as facilitating the productivity of other economic sectors, such as the Agricultural and sectors. Simultaneously, the transportation industry contributes to a number of significant environmental pressures, including air pollution, traffic accidents and congestion, depletion of natural resources, waste accumulation, and disruption of nature and urban areas. Similarly, population expansion, increasing economic activity, and rising earnings all contribute to a rise in the demand for transport services, which has negative repercussions for the development of the nation. These implications are economic, social, and environmental obstacles to Nigeria’s sustainable transportation system. Following the growth of private public transport in the society, there have been many negative effects; sustainable transport policy has been adopted in many parts of the world in order to deal effectively with the threats and provide optimal mobility and access, but there are still some challenges posing a threat to the provision of a good and quality service to the public. This study examines the challenges facing the transport sector in India.

1.3 Objective of the Research

This study’s primary objective is to identify the obstacles the Nigerian transport sector faces in providing quality service. Specifically, the study aims to:

1. Determine the obstacles hindering the delivery of quality service at God is Good Motors

2. Evaluate the impact of obstacles on God’s productiveness. Good Vehicles

3. Provide solutions to the problems facing the Nigerian transportation sector

1.4 Investigative Question

What difficulties hinder God is Good Motors’ ability to deliver quality service?

What effect do the obstacles have on the productivity of God is Good Motors?

What is the answer to the problems facing the Nigerian transportation industry?

1.5 Scientific Hypothesis

Ho: the challenges facing the transportation industry have no effect on the productivity of God is Good Motors

Hello: the challenges facing the transportation industry have an effect on the productivity of God is Good Motors.

1.6 Importance of the Research

The outcome of the study will provide valuable information to all stakeholders in the urban public transportation sector in the state of Lagos. The study will also be useful to managers of public transportation firms by enabling them to strategically plan their activities and place greater emphasis on the quality of services provided. The study’s findings will also assist in orienting bus operators, conductors, and drivers to become service-focused (or customer-focused) as a means of obtaining better financial results by providing superior services. The study’s findings will also assist policymakers and legislators in identifying the challenges facing the public transportation sector in Nigeria as a whole, enabling them to develop policies, laws, and regulations that will help to alleviate these challenges and improve the quality of public transportation services.

Lastly, the study’s findings will serve as a guide and reference point for future studies on the same or comparable themes by offering a source of empirical literature review and adding to the existing body of knowledge on the topic.

1.7 Scope of the Research

Because Lagos is the most urbanized and largest economy in Nigeria, this research will concentrate mostly on the state, and God is Good Motors will serve as a case study.

1.8 Limitations of the Research

During the course of study, obtaining funding for general research will be a struggle. In addition, respondents may not be able to or want to submit the questionnaires provided to them.

However, it is anticipated that these limitations will be overcome by maximizing the use of available resources and devoting additional time to research. Therefore, it is strongly expected that despite these constraints, their impact on this research report will be small, allowing the study to achieve its purpose and significance.

1.9 Explanation of s

Sector: a category of businesses that move people, products, or the infrastructure necessary to do so.

DIFFICULTIES IN PROVIDING SERVICE TO THE SOCIETY IN THE TRANSPORT

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