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GENERAL

EFFECT OF OFFICE ENVIRONMENT ON SECRETARY’S JOB PERFORMANCE

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CHAPTER ONE
INTRODUCTION
1.1      BACKGROUND OF THE STUDY

1.2      STATEMENT OF PROBLEM
Every organization is a combination of people, it might be logical that people’s performance is, as a consequence, organizational performance (Huselid, ; Bin Dost, Shafi and Shaheen, ; Solomon, Hashim, Mehdi and Ajabe, ). In other words, poor performance, or the failure of people who undertake diverse tasks in the four-walls of work is logically the reason for institutional failure. Generally, it is believed that when an environment is not conducive, a worker cannot discharge his/her responsibilities as efficiently and effectively as expected.  This is stated in the study of Tella, Ayeni, and Popoola (2015) that well-managed organizations usually see median workers as the root sources to gain quality and productivity. Such organizations look to employees not to capital investment, as the fundamental source of improvement. To achieve such improvement there is a rising need to make employees satisfied and committed to their jobs, at the diverse levels, departments, and sections.In effect the fundamental duties of a secretary are highly prejudiced and jeopardize by an averse and unstimulating environment. Today, there are many problems encountered b secretaries resulting from poor work environment which greatly affect their job performances.   Amongst these is lack of private office.  Secretaries most times share offices with other staff, some of which lack basic amenities befitting her status. It is against this backdrop that this study seeks to examine the effect of office environment on secretary’s job performance.
1.3      AIMS OF THE STUDY
The major aim of the study is to examine effect of office environment on secretary’s job performance. Other specific objectives of the study include;
1.  To examine the nature of office environment
2.  To examine the physical office environment factor affecting secretary’s job performance
3.  To examine the effect of office environment on secretary’s job performance
4.  To examine other problems in the office environment militating against effective job performance of secretaries
5.  To examine the relationship between the office environment and secretary’s job performance
6.  To recommend how best to improve the office environment for the smooth operation of secretaries if it has any serious effects on their job performance
1.4 RESEARCH QUESTIONS
1.  What is the nature of office environment?
2.  What is the physical office environment factor affecting secretary’s job performance?
3.  What is the effect of office environment on secretary’s job performance?
4.  What are other problems in the office environment militating against effective job performance of secretaries?
5.  What is the relationship between the office environment and secretary’s job performance?
6.  What is the best to improve the office environment for the smooth operation of secretaries if it has any serious effects on their job performance?
1.5 RESEARCH HYPOTHESES
1
H0: There are is no significant effect of office environment on secretary’s job performance.
H1: There is a significant effect of office environment on secretary’s job performance.
2
H0: There is no significant relationship between the office environment and secretary’s job performance.
H1: There is a significant relationship between the office environment and secretary’s job performance.
1.6 SIGNIFICANCE OF THE STUDY
The study will be of profound benefits to enlighten the people on the present and picture secretaries whose welfare is being agitated.  It is hoped that management will consider some of the recommendations proffered in this treatise and improve the office conditions of secretaries so that they will have cause to smile. This study would also be of immense benefit to students and scholars who are interested in developing further studies on the subject matter.
1.7 SCOPE AND LIMITATION OF THE STUDY
The study is restricted to examine the effect of office environment on secretary’s job performance.
LIMITATION OF THE STUDY
Financial constraint: Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant , literature or information and in the process of data collection (internet, questionnaire and interview)
Time constraint: The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the .
1.8 OPERATIONAL DEFINITION OF TERMS
Job Performance: This is the productivity or output achieved by the secretary.  It is also the quality or quantity of work which should be attained by the secretary on a certain job.  The job performance is found in appraisal and training, to assess a secretary either in her work or after training.
Secretary: This can be defined as somebody who has a unique ability to keep secret information also has a special quality to communicate with different classes of people and the communication channel between her organization and the public as a whole.

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